AI RAP Refund Policy

Version: 1.0 · Effective date: October 25, 2026

This Policy covers subscriptions and credit packs actually offered for purchase at ai-rap.org and is administered by the operator of AI RAP. Read it with the Terms of Service. Information supplied with requests is handled under the Privacy Policy. Send refund requests to support@ai-rap.org.

1. First-subscription refund eligibility

Your first paid subscription qualifies for a full refund when both conditions are met:

• You request it within 7 days of that payment succeeding.
• Net consumption of subscription credits associated with that payment does not exceed 10% of the allowance issued for it. Exactly 10% still qualifies.

This protection covers your first paid subscription, whether monthly or yearly. It does not cover automatic renewals, resubscriptions or subsequent purchases. Section 3 exceptions and statutory rights still apply. Requests outside the ordinary window or above the usage threshold are normally not refundable.

Usage is assessed from credits associated with the individual order. Successfully restored failed-task credits do not count toward net consumption. Free credits, other subscription orders and separately purchased credit packs do not count toward that subscription payment's usage. Continuing to spend the relevant credits after applying may affect eligibility; stop using those credits while your request is processed.

2. Separately purchased credit packs

A credit pack qualifies for a full refund within 7 days of successful payment if its credits are entirely unused. “Entirely unused” is assessed using the corresponding records; successfully restored failed-task credits do not count as used.

Partly consumed or expired packs, and requests outside the 7-day window, are normally not eligible for an ordinary refund or cash redemption of remaining credits. Section 3 exceptions still apply. Credit packs in the current catalog do not expire and are unaffected by subscription cancellation; historical orders retain the validity agreed at purchase.

3. Payment errors, delivery issues and statutory rights

We review the following separately. They are not automatically excluded by the ordinary 7-day window, subscription usage threshold or credit-pack usage restrictions:

• Duplicate charges: a verified billing error is refunded in full for the duplicate portion.
• Unauthorized payments: investigated with payment institutions and handled under applicable law and payment rules.
• Failure to deliver: a verified inability to provide a purchased service results in a refund for the undelivered portion.
• Extended interruptions: an interruption caused by us lasting more than 72 hours may result in a refund or compensation for the affected paid portion.
• Statutory refunds: applicable withdrawal, cooling-off and other non-waivable consumer rights are handled under the relevant law.

This Policy does not assume that using a digital service waives all statutory rights. It does not restrict your lawful ability to raise a dispute with a bank, payment institution or authority.

4. Requests and responses

Where possible, email support@ai-rap.org from your account email and include:

• Your AI RAP account email;
• The order number and payment date; and
• The reason for the request, with a project or task reference for generation issues.

Do not send passwords, full card numbers or card security codes. We may request additional information needed to verify your account and order. We respond to refund and billing requests within 2 business days. Receiving an application does not mean a refund has been approved or a subscription canceled.

5. Refund amount and processing time

Ordinary full refunds under section 1 or 2 are based on the amount actually paid for the order, without an AI RAP refund fee. Refunds under section 3 depend on the verified facts, applicable law and payment rules. The decision will explain the amount and reasons.

We process approved refunds within 5–10 business days after approval. Orders paid through Waffo Pancake are refunded through its refund process to the original payment method. Payment-institution and bank posting time is additional; we cannot guarantee a fixed arrival date. Contact support for progress updates.

Application received, provider processing and refund successful are distinct states. Corresponding credits and refunded benefits are adjusted only after the provider confirms the refund and according to the confirmed amount. An accepted application is not treated as a completed refund.

6. Cancellation and remaining benefits

To stop future renewals, cancel in Billing settings and check the confirmation status and effective date. Once confirmed, the current paid period's benefits remain available until that period ends, with no further automatic renewals.

Canceling a subscription does not automatically refund paid fees, and requesting a refund does not itself cancel a subscription. Deleting projects, clearing local data or requesting account deletion is not a substitute for cancellation. Separately purchased credit packs keep their original expiry regardless of subscription cancellation.

After provider confirmation, we adjust the corresponding credits and refunded benefits according to the confirmed amount to avoid receiving value twice for the same payment. Adjustments for partial refunds, payment reversals or disputes also follow confirmed outcomes and applicable requirements.

7. Task credit restoration

Eligible failed generations have their charged service credits restored. During processing or retries, consult the project's restoration status and credit history. This restores service allowance; it does not return money to a payment method.

Leaving the page, deleting a completed project, no longer needing a result or disliking a normally completed AI output does not ordinarily trigger automatic credit restoration. You may still request review under this Policy's payment-refund conditions or exceptions. We do not promise that every running task can be canceled for restored credits.

8. Updates and contact

Material changes will normally be announced on the site or by account email at least 15 days in advance, with an updated version and date here. Legal or urgent security requirements may require earlier changes, with notice as applicable. New rules do not retroactively reduce rights already attached to existing orders.

Contact the operator of AI RAP about refunds, billing, privacy or security at support@ai-rap.org.

Related pages: Terms of Service · Privacy Policy.